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FAQs

1. Do you travel anywhere in the world for weddings?

Even though we are based in Brisbane, Australia, we love travelling both interstate and internationally to cover weddings.  Let us know where your wedding venue is and we’ll work out something for you. We do ask that you cover our cost of flights, ground transport, visas, accommodation and meals on the day of your wedding. Depending on where your wedding is being held, we may ask for two nights accommodation to allow us to arrive the day before your wedding and recover from flights. Sometimes long haul flights are really exhausting for us considering the amount of times we get hassled by airport security to scrutinise our luggage contents.. word to airport checks- we’re photographers and film-makers….not terrorists okay!? We  also like to make sure we are rested enough so that we are fresh on the day of your wedding.

2. What is included in your photography packages?

At the base level, you’ll get a photographer for 4 hours of wedding coverage. For all day wedding coverage packages, you will have 2 professional photographers (one of them being me!) and an option for a sweet looking storybook wedding album with 100 pages. Good photos should be printed. And super amazing photos should get printed in an album- not forgotten on a disc somewhere around your house, which is why we love our new storybook wedding albums. You really have to hold one of these babies in your hands to find out how much you really do need one. Aside from this, you get service above and beyond an ordinary studio. We’ll meet you as many times as you like to prior to your wedding. We scout the locations, help you out with advice on planning your schedule and most of all we’re there for support as a friend. You can trust us to work around the clock, and to answer your emails, Facebook messages, SMS messages and phone calls in lightning speed!

3. What about your cinematography/videography packages?

Same deal, you’ll have a videographer with you for all day coverage and a shiny wedding day highlight reel which showcases your entire wedding day, which you’ll watch countless times with family and friends. We’ll host this online for you so that you can link it to your loved ones and share it on Facebook etc.  It’s very cool to send to the guests that couldn’t make it to the wedding as well! We do recommend upgrading your package to including a second cinematographer though, so that we can utilise gear that needs to be operated by two people, and so that you get more angles and scope of your wedding day covered. Specialised video gear is sometimes either really heavy or awkward to carry around so it makes more sense to have two people filming your wedding day.

4. Can I choose my own song for my wedding films?

We are good citizens and use only licensed royalty free music from now on. We would ask that you let us choose the music as the music dictates the flow of the entire highlight reel, and we don’t want to make it difficult to work with a song that might not suit the footage best (we will be the ones putting it together and making it work). We will of course be very observant and get to know you well enough to pick a song that suits both your wedding day and your personalities. Similarly, we don’t put a strict time on the duration of the final videos, our packages state the minimum length of your edited film. Please don’t read the length of your film as any indication of quality, because it’s not. If it needs to be a bit longer, or shorter to tell the story nicely then we will edit accordingly.   Trust us on this one okay?

5. What is a pre-wedding film or what are pre-wedding photos?

Pre-wedding films are filmed at least three months prior to your wedding and is a highlight reel which is played at your wedding reception. It’s a great way to entertain the guests with a story about you as a couple, especially for those guests travelling from interstate or overseas who might not have met your significant other before. We are happy to work with whatever ideas you have and can help you develop your ideas. We can spend a day with you in the park on a picnic, at home baking cupcakes,  in a memorable cafe or a place that means something to you as a couple. Similarly, we can work together on ideas for pre-wedding or engagement photos. Most of our couples like to print their pre-wedding/ engagement photos on a canvas for guests to sign on their wedding day, or send them out as save-the-date cards etc.

6. Do you film or take proposal photos?

We love surprises! So if you’re thinking of proposing to your significant other let us know and we’ll keep it on the hush.

7. Can you play a slideshow of all the preparation and ceremony photos at my reception?

Your wish is my command! We can definitely do this, and it’s always been received well amongst guests to see the events leading up to the reception on your wedding day. Just let us know that you’d like us to do this for you.

8. How long does it take before I get my images and wedding album?

After we’ve designed the album layout with you, please give us about two weeks to have our minions handcraft it for you on your choice of proline paper. We try to keep our entire turnaround at around two months after your wedding…as we believe that your images should be delivered to you when the day is still fresh in your minds. Please bear with us during peak wedding seasons.

9.  How come it takes longer for you to edit my wedding films??

Good things take time, yes? Awesome things must take a bit longer then. Editing your wedding day or pre-wedding day film takes a little bit longer than your photos. As we are a boutique studio, we only have so many hands available and we aren’t a mass production line for videos. We take the time to view every single second of footage captured in order to review it, feed it through our brains and decide whether or not it’s going to make the cut. Just reviewing the footage is time consuming. Then we need to give ourselves enough time to get our creative juices flowing, and piece it altogether. We then grab some wax and a cloth and polish your film to perfection!

10.  How many photos do we end up getting?

On your wedding day, we will probably press the shutter about 2 billion x 2000  times between two of us (just kidding..not that many times…but we do capture a lot of moments in camera!). Out of those images we take, we go through a rigorous process of survival of the fittest and choose the images that best represent your wedding day…the tears, the candid moments, the laughter…. the love. We will then go through and colour correct and retouch the final round of images. If your package contains the digital files, we try to give you as many images as we can that we feel is of our high standard and also images that tell your story. We usually say that you’ll end up with a minimum of 300 images, but it could go up to anything depending on your wedding day. You’ll get them in both high resolution ready for printing and in a resized version perfect for web-sharing and posting up on Facebook etc.

11. Okay, what about copyright then?

I think this is where most people get a little bit confuzzled. What you’re probably looking for is reproduction rights, and not copyright. By default in Australia, the copyright of all photographs in Australia are retained by the photographer.  We will wave our little magic wand and grant you the unlimited rights to reproduce your images in any way you see fit for personal use. If you’ll be needing the photos for commerical use, just drop us a line and we’ll work something out for you.

12. And watermarking? Do you do any of that?

We won’t watermark your images, as we really do want you to enjoy the photos without a stamp plastered all over peoples faces. How many times have you seen someone share a photo of themselves with a nasty big watermark all over it? As we give you reproduction rights for personal use, we’re not worried about copyright issues. And we believe that if you love the photos as much as we do, you’ll naturally share them around with friends and family and tell them how awesome we are.

13. What is your favourite meal?

Oli likes anything with rice in it. But on a serious note, please don’t forget to feed us on your wedding day! We may have up to 5 crew with us on your wedding day (depending on your package).

14. How are you working with other photographers and videographers?

There is a good reason that we offer both photography and cinematography for your wedding day. We work well as a full team. We can predict each other’s moves so that we don’t get in one another’s way. We know that we shouldn’t trust Chad with the map,  Terry needs green tea to function, and that James is an honorary Asian. We bounce off one another’s energy and come up with really cool ideas together. We help each other out because we’re just a team..we’re more like family. *tear* But in saying that,  we are very professional and don’t mind working with other companies (whether it be another photographer or videographer). But please keep in mind that as we will both be wanting to get “the shot” simultaneously…we will naturally both have self serving interests.

15. How do we book? Do you accept tentative bookings?

If you’re in Brisbane, pop over to our studio in Eight Mile Plains for a chat about your wedding plans and we’ll design a quote for you to suit your budget and needs. If you’re not in Brisbane, drop us a line and let us know when you’re free to chat on Skype. We’re available everyday up to 10pm (subject to other bookings) either in person or on Skype. We’re unable to accept tentative bookings as we’re only able to book one job per day. We only ask for a 10% retainer so that you reserve your date and packages with us. We do have payment plans available, just talk to us to find out.

16. If my family and I would like some group shots, do you do these?

As we do have two photographers to cover your wedding day, yes we are more than happy to take as many group portraits as you desire, but please keep in mind that this gives us less time to work our magic on candid shots which we prefer to do. If you would like one big group shot of everyone that attended your ceremony, please advise us before your wedding day so that we have enough time to organise for this. If it’s for a destination wedding, we are more than happy for you to hire the resort photographer to take the family portraits for you to give us more time to capture candid moments as they happen.

 

Yolanda Sway Lee - June 6, 2012 - 5:49 pm

FAQ 17………Chad were you high on caffeine when you wrote this? LOL Anyway love this FAQ, very personal, but a bit lengthy for my taste….

Chaddy Kuo - June 6, 2012 - 5:54 pm

Not just high on coffee haha..a bit too much sugar…a little too less sleep…ZOMBIE-FIED CHAD 😀
Yeah its lengthy because we get asked the above questions all the time haha…except for maybe number 17 😛

Michelle Brodie - May 1, 2014 - 3:57 am

I’d love to know what if any other languages you guys speak for my prospective brides : )

Oliver - August 7, 2014 - 3:05 pm

Hi Michelle,

I speak fluent English, Mandarin, and Hokkein (Chinese dialect spoken in Taiwan and South-east China).

Thank you! and sorry about the slow reply! Better late then never right 🙂

Any more questions, please shoot me an email at info@oliverkuo.com.au

Cheers

M o r e   i n f o